Reform Activities

Ethiopost aims to become a powerhouse in the service industry by fusing accessibility with versatility.

Reform Activities

Ethiopost aims to become a powerhouse in the service industry by fusing accessibility with versatility.

In 2020, Ethiopost began to reform and restructure the institution for increased efficiency and innovation. Our major objectives were to improve resource allocation, create space for the private sector to flourish, and address major vulnerabilities.

Ethiopost has launched different initiatives to reform its business activities with the objective of improving service delivery to ensure customer satisfaction; enhancing operational performance; modernizing its processes and preparing the organization for new business opportunities. 

Reform is a never-ending process that results in continuous improvement of the organization.  Ethiopost implements reform activities to increase profitability, ensure access to services, and comply with regulatory requirements.

In the past two years, Ethiopost has turned a new leaf. The institution is exceeding its profit targets, and employee morale is markedly increased. These gains were made at a price;  the company has done a complete rehaul of its IT infrastructure and financial systems and employed significant undertakings for other major systematic upgrades.  

Since the reform, we have made tremendous changes, a dramatic increase in profits including but not limited to the introduction of new and innovative services, implementation of a state-of-the-art enterprise resource planning system, and increased brand visibility as a result of our persistent efforts. These achievements and improvements have also increased our United Postal Union (UPU) global rankings in multiple categories. 

Ethiopost’s ambition is to continue innovating sustainable solutions for our modern problems. We are at the forefront of the logistics and delivery sector, and we aim to be trendsetters in our field. This is why we are committed to and actively engage in the Digital Ethiopia 2025 strategy through our partnership with various governmental and non-governmental organizations. We are moving with the times and moving the needle in terms of access and reach for the people of Ethiopia. Post for everyone! 


Proper structuring of business units and support teams is important to achieve the objectives of an organization. The structure should have clear reporting channels and define the roles and responsibilities of all positions. 

Organizations should align their structure with their business objectives. Ethiopost launched an internal study to assess the structure and business units. Challenges and shortcomings of the existing structure were identified and a recalibration plan was prepared to address these in the short term. 

The major objectives of this initiative were to identify and streamline overlapping responsibilities; establish clear and effective reporting channels; match business units with their tasks and business activities; merge similar units and segregate others. This was successfully implemented with the approval of the Board of Directors. 

Enterprise Resource Planning (ERP)

Ethiopost has implemented Finance (FICO), Human Capital Management (HCM), and  Material Management (MM) modules of SAP. ERP implementation helps our organization to optimize and manage its resources efficiently. Traditional systems lack transparency and effectiveness in carrying out business operations. 

Compared to the traditional way of doing business, ERP systems reduce personnel requirements; shorten the time taken to complete tasks; improve the efficient use of resources; enhance financial management and reduce the risk of fraud and theft.

International Financial Reporting Standards (IFRS)

Ethiopost is actively working to be IFRS International Financial Reporting Standards Compliant which is intended to make its accounting and financial reports and processes consistent, transparent, and easily comparable around the world. Ethiopost being a member of the UPU and complying with IFRS would help maintain an up-to-date working relationship with the fellow member countries..