Receiving Mail
What you need to know before coming to collect your mail
Receiving Mail
What you need to know before coming to collect your mail
Ethiopost makes it easy for individuals and organizations to receive mail efficiently and quickly. Regardless of the mail class of the mail you’re expecting, our counter attendants are always ready to assist you. If your sender included your contact number on the address label, Ethiopost will notify you of pending mail that is ready for pick up via SMS. You can also track your mail or package on our website to see if it is ready for pickup. Once your mail is ready for pickup, follow these steps to make sure your trip to the post office is effective and swift!
Make sure you bring a form of identification (government-issued or company-issued) along with a copy
Make sure you have tracking information for your package/s
Prepare to make the appropriate payment in cash for handling fees (handling fee depends on the class of mail with which your mail was sent. For further information, see detailed pick-up information for all classes of mail below.)
Express Mail Service (EMS)
Passport Collection
Parcel
Post Box Service
Frequently Asked Questions
Price is determined based on factors such as weight, destination, and dimension. For more precise information, use our price calculator.
We offer two types of logistics services: Logistics and Transportation Services.
We deliver to over 120 countries. To see the complete list of countries to which we deliver, please refer to this list.
Please see our comprehensive prohibited items page.
The delivery date is dependent on various factors including the speed of the receiving country’s and transit countries’ postal service. EMS has an estimated delivery date of five business days. Meanwhile, regular mail, parcel mail, and registered mail may take up to 20 business days to be delivered.
Yes, Ethiopost does ship electronic devices but an export permit is needed to send them internationally.
Customers can not pack their packages as we have our own standardized packages.
Your full name and address go on the top left corner of the back of your envelope (or the top of your package). Your recipient’s full name and address will be on the bottom right of the back of the envelope. For more information, please ask any of our counter attendants who will be happy to assist you.
Your full name and address go on the top left corner of the back of your envelope (or the top of your package). Your recipient’s full name and address will be on the bottom right of the back of the envelope. For more information, please ask any of our counter attendants who will be happy to assist you.
Customers should be encouraged to package their fragile items carefully and consider purchasing insurance to cover any packages about which they are concerned. Additional insurance is available for all mail classes. Ethiopost cannot guarantee fragile items will reach their destination undamaged.
Ethiopost ships to over 120 countries. You can read about weight restrictions and other pertinent information for each country at this link.
Please read our schedules and available routes on our Post Bus page.
You can find comprehensive information on passport collections, requirements, and locations on our passports page.
You will need a copy of your CBE payment slip, along with the original, and proof of vehicle identification (libré) (copy and original). You may also make your payment at an Ethiopost branch handling road fund payment, but please be mindful that only payments made by card can be processed for road fund payments. If you are making a payment for someone other than yourself, along with the aforementioned requirements, you will need to present a valid power of attorney. You can view Ethiopost branch locations handling road fund payments here.
If your confirmation text does not indicate a specific branch, this means you will be collecting your mail from the Main Post Office. Please don’t hesitate to ask any of our counter attendants or the information desk for further information.
You can rent a post box at any of our branches. Boxes for personal use cost 600 Ethiopian birr annually, and 1200 Ethiopian birr for businesses.
Price is determined based on factors such as weight, destination, and dimension. For more precise information, use our price calculator.
We offer two types of logistics services: biological and bulk mail.
We deliver to over 120 countries. To see the complete list of countries to which we deliver, please refer to this list.
Please see our comprehensive prohibited items page.
The delivery date is dependent on various factors including the speed of the receiving country’s and transit countries’ postal service. EMS has an estimated delivery date of five business days. Meanwhile, regular mail, parcel mail, and registered mail may take up to 20 business days to be delivered.
Yes, Ethiopost does ship electronic devices but an export permit is needed to send them internationally.
Customers can not pack their packages as we have our own standardized packages.
Your full name and address go on the top left corner of the back of your envelope (or the top of your package). Your recipient’s full name and address will be on the bottom right of the back of the envelope. For more information, please ask any of our counter attendants who will be happy to assist you.
Customers should be encouraged to package their fragile items carefully and consider purchasing insurance to cover any packages about which they are concerned. Additional insurance is available for all mail classes. Ethiopost cannot guarantee fragile items will reach their destination undamaged.
Ethiopost ships to over 120 countries. You can read about weight restrictions and other pertinent information for each country at this link. . (link will be added)
Please read our schedules and available routes on our Post Bus page.
You can find comprehensive information on passport collections, requirements, and locations on our passports page.
You will need a copy of your CBE payment slip, along with the original, and proof of vehicle identification (libré) (copy and original). You may also make your payment at an Ethiopost branch handling road fund payment, but please be mindful that only payments made by card can be processed for road fund payments. If you are making a payment for someone other than yourself, along with the aforementioned requirements, you will need to present a valid power of attorney. You can view Ethiopost branch locations handling road fund payments here.
If your confirmation text does not indicate a specific branch, this means you will be collecting your mail from the Main Post Office. Please don’t hesitate to ask any of our counter attendants or the information desk for further information.
You can rent a post box at any of our branches. Boxes for personal use cost 600 Ethiopian birr annually, and 1200 Ethiopian birr for businesses.
