Ethio telecom is a sole telecom operator in Ethiopian established as a public enterprise on 29 day of November 2010 as per the council of ministers Regulation no 197/2010 The company aims to provide next generation network services based on a world class standard information technology services and to build a competent next generation network based work force with appropriate knowledge, skill, attitude and work culture. Since its establishment as Ethio Telecom, the company has registered several accomplishments required to transform the company to a level expected from a competent and modern telecom service provider

So far, it has availed full range of coherent telecom products and service for all markets and segments, undertaken high level capacity building programs within very short period of time, tried to curb recurrent quality of service problems, launched the first professional call center in Ethiopia.

Vision

To be a world-class telecommunications service provider.

Mission

• Connect every Ethiopian through information communication technology. Provide telecommunication services and products that enhance the development of our nation.

• Build reputable brand known for its customers’ consideration.

• Build its managerial capability that enables Ethio telecom to operate an international standard.

Values lead with vision

Be committed to understand, meet and exceed the telecommunications needs and expectations of the country at large and of customers in particular.

Values

Values Lead with vision

• Be committed to understand, meet and exceed the telecommunications needs and expectations of the country at large and of customers in particular.

Respect

• Respect customers and recognize that their revenues allow Ethio Telecom to operate.

• Recognize the employees of Ethio Telecom as most valuable assets and create conductive working environment that allows them to develop and grow.

Excellence

• Be committed to high-level performance, customer service quality, organizational excellence and continuous improvement.

Integrity

• Be ethical and honest in all assignments.

Accountability

• Be accountable to all stakeholders.

Company objectives

In line with its ambitious mission, Ethio Telecom has ambitious goals;

• Being a customer centric company
• Offering the best quality of services
• Meeting world-class standards
• Building a financially sound company

To reach these goals, all our divisions focus on;

• Developing and enhancing network and information system
• Ensuring easy access and coverage to the whole population.
• Creating a strong brand
• Developing human resources management
  • implementing control standard processes.
  • financial sourcing and facilities processes.

Source: Ethio Telecom